Bad customer service

On the 23rd December I brought my phone samsung Z Flip 4 for repairs. The faulty was it switches off when flipping it.

I was helped by the lady Called Maureen at Samsung Kollonade branch, Who surprisingly ticked that my phone had dents or drops marks on device checklist of which She did not show and explain to me that the device has dents on the day that i brought it.

When she gave me the checklist form, she only said I must fill in my details, and on top where it shows the scratches and dents the form was blank without any ticks. And on the same form, there is a block that indicates “yes or no”-I don’t understand. I don’t know if the tick was for yes or no.According to my understanding She was also supposed to write down where the dents and the scratches are. I strongly believe that everything that the lady did was *****. Yesterday when I went to the store I explained to her that there are no ticks and she was supposed to tick them in front of me with my consent and instead she said to me “that’s what we usually do at the store”

Why did she tick that without my consent?

My complaints are as follows: 1. I left my phone without mentioned dents and scratches on the 23th - where are this dents coming from? 2. The was no transparency cause she marked the dents and marks without my presense. why? 3. She does not have customer service as we even asked for management, Footage and also her surname she was not willing to help us but she was busy arguing with us instead.

My details: Name: Faith Nkwe Contact Mumber : *** Email: ***

Please get back to me asap!