Bad customer service

I took my J1 into Samsang Menlyn and was assisted by a very friendly and helpful Indian lady, did not get her name. She suggested I go to Samsang technical department, which I did, I waited forever for the lady to get off the phone, when she attended to me, I asked her to speak up as I could not hear her, She repeated herself which was still not clear, I gave her my cell number, and she smirked at me and said what do you want saved, I said photos and numbers, I was told to go home and do it, when I explained it was too far she said R195, I said ok, but could not believe, I have to pay for a Samsang product problem, I asked how long will it tale, she said she would sms me, how I asked if you have my phone, her reply surely you have another phone. No says I, I asked if I could wait for the data upgrade to be done. No she says, I asked what could I do, her response, not her problem. This phone is painfully slow, and has been since the day I got it, 2 months ago. Please assist