Bad customer service

Item: Samsung South Africa
Rating: 1
Author: Shenita C

I have been calling Samsung tygervally for 3 days as all Samsung stores all of a sudden do not do Samsung upgrades.

Why is it so difficult to assist customers.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

23 Jun 2022, 07:42

Good morning Shenita ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

SamsungZA

:^NM

Samsung South Africa's reply23 Jun 2022, 07:42

Official

Good morning Shenita ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

SamsungZA

:^NM

Samsung South Africa's replyOfficial

23 Jun 2022, 08:56

Thank you for posting your comment

We have sent you an email to the email address you provided on this post.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards,

SamsungZA

:^NM

Samsung South Africa's reply23 Jun 2022, 08:56

Official

Thank you for posting your comment

We have sent you an email to the email address you provided on this post.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards,

SamsungZA

:^NM

Shenita C's updateReviewer Update

24 Jun 2022, 11:57

Thank you Samsung Team for not assisting me when I needed assistance and a client.I will never support Samsung again. Customer service I give you a 1 and the management a 0.

Shenita C's update24 Jun 2022, 11:57

Reviewer Update

Thank you Samsung Team for not assisting me when I needed assistance and a client.I will never support Samsung again. Customer service I give you a 1 and the management a 0.