Bad customer service

To Whom It May Concern <br> <br> RE: Complaint: Job Number: ***<br> <br> I dropped my phone off at Samsung-14th Avenue on the 05th of September 2015 and was advised that I would get a quotation on Monday the 07th of September and no one got back to me. <br> I called on Friday the 11th of September 2015 and they said that they will call be back by close of business on Friday. Again, no one contacted me. I called again on Saturday 12 September and got the same feedback. Surely this cannot take a week to send me a quotation for my phone? I understand that these things do take some time, but then rather say to me it will take two weeks instead of making empty promises each time that I called. To date no one has bothered to call me!!The shocking part is how I had good referrals to your branch only to receive such bad services. How does one pay for such bad service?????? For a first time customer This is absolute bull dust!!!!! <br> <br> Please can someone attend to this matter urgently!<br> Can someone revert back to me by COB today with a full explanation on this matter!!!<br> <br> Thank you and I look forward to hearing from you shortly<br> <br> Whitney Makgato.<br>