1 reviews | Active since Mar 2011
Bad Customer Service
VOC????? Not sure what it stands for? The worst customer service I ever received from any company. I have a Samsung Gear S3 and from February I started to have issues with my watch. The route a normally jog became longer and I had to work harder to achieve my goals for my medical aid. At times I din't have to work out to achieve a workout. I have reported it to Samsung and the service received is worst than pathetic. I have left numerous emails to Herman Mashaya an Praveer S but no response. I am a big fan of Samsung but after the customer service I received I will think again when buying a product from them. Please is there anyone at Samsung who knows what customer service is to assist and PLEASE help to resolve this matter.
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
What does the reference number mean? My watch is with Samsung now for two weeks, I have had issues since February and no one able to resolve this? Pathetic!
What does the reference number mean? My watch is with Samsung now for two weeks, I have had issues since February and no one able to resolve this? Pathetic!