Bad Customer Service

I will never get a Samsung every again, Why would you make a phone that is "water resistant" to an extent over time. So apparently if your phone says moister detected its no longer under warranty? What is there was a system glitch? I went to the Mall Of Africa Samsung store they have the worst technician so rude I had to phone the call center for them to explain to me what he needs to do as he just wanted to charge me without even opening the phone,The lady informed me that he needed to do a software reload but apparently you cant do that without the cable. He even made me sit down and wait while he helps customers that came after me how is that fair? He even answers the phone while assist you. Now I need to go to a different service provider as per Samsung Call Center. So that they can do a technical diagnostic why couldn't they just help me at the Samsung store? I m very unhappy and will not recommend Samsung to anyone,