1 reviews | Active since Mar 2018
Bad Customer Service
<p>I purchased a double door fridge for my mum. Delivered on Tuesday the deliver guys could not bring it inside cause it's to big they left it outside and was on their way. When we called the store we were told that we should have paid for installation that's not the problem if they made us aware on the day. How would I have left my elderly mother with a fridge outside the house. When speaking to Dion wired they passed the buck to the Samsung sales person. We paid cash for this product to Dion wired. Asking them to help they were very unhelpful. I am now back in the UK very frustrated cause now my mom who is not physically well have to sort out this mess. I am just wondering if it is because we a coloured that we are treated this way. I will never do business with Dion Wired in Somerset Mall as for Samsung I am appalled for there customer service as here in the UK I have nothing but praise for then all my devices is Samsung hence the reason I bought their products.</p>
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
