Bad Customer Service

17th January 2018 - Booked my phone in for repairs. 26th January 2018 - ETA for my device, no device, no courtesy call. After I followed up again. 02nd February 2018 - New ETA for my device, no device, no courtesy call. After I followed up again. On the 6th Febuary 2018 I received a call from the Smart Care Centre in Century City to say that my device will be delivered to me today, 09th February 2018 this morning. Currently I am still sitting without my device. Called the compliants department they gave me Jamie's number, no answer.

Next Steps: NCC because this is becoming rediculous now.