1 reviews | Active since Feb 2018
Bad customer service
Its been a two month2 now since I got my new Samsung Galaxy S8 and its a awesome phone to have. However I'm disappointed by the fact that I was not told by the Customer service agent of my network provider (MTN) that on receiving my new handset, I should ensure that I register my device on Samsung mobile care within 30 days of receiving my device. I had a chat with one of my friends the other day and was advised that if I do not register my device within 30 days Samsung will not repair any damage incurred on my device.
So I decided to call the Samsung mobile care customer care line to find out about this and was advised that if I did not register within 30 days they would not cover any damage done to my handset. Surprised as I was I said to the consultant that I was not advised by my network provider (MTN) that I should register within 30 Days so how can I be held accountable for this? Now my device is 2 months old and I am not able to sign-up.
How can I resolve this matter because should anything happen to my device where will I find the money to fix for example my front screen should it crack or break...
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
