Bad customer service

Bought a Samsung duo 64gb flasash drive under a year ago and it stopped working today so I called Samsung customer care asking if there is any way we can validate the guarantee but they said no u must have a slip and no effort from their to even try and help I mean who would keep a slip for a flash drive for a year? no one expects a Samsung flash to stop working in a under a year? or am I the only one? I have called customer care head office the said i should contact the repair center, i did that then repair Centre told me to contact the store i bought it from i did that as well now the store tells to contact customer care again?? i have been going around in circles for the past few hours. I will never recommend any product from Samsung ever again and their after sales customer service is the worst i have ever experienced!!!!!!!