1 reviews | Active since Mar 2013
Bad customer service
<p>On the 29th September I drop off my phone at Samsung for repair, since I drop the phone no one contacted me to inform me of how are they with my phone. They mentioned that I will get my phone in three weeks time but I took my own initiative & went to check my phone on the 02nd October only to be informed that my phone is not yet ready & that I need to collect the phone on Thursday 03rd October. I went on the 04th October still my phone is not ready, no one from Samsung had the decency to contact me as a customer to inform me that my phone is not ready. I drove twice to the store but still no phone, they don't even tell me how long am I going to wait for my phone. I'm really not happy with the service not at all quite disappointed.</p>
Good day Rebecca,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind regards
Samsung SA
Good day Rebecca,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind regards
Samsung SA
I haven't receive my phone nor get contacted by Samsung. Not even a curtesy call letting me know when will my phone be ready. A phone for repair almost two months now. Or should I drive again to Samsung & be told that my phone is not ready. Why can't the store contact me & advise if my phone is ready or not? Why giving an alternative contact details of no one will bother to contact me. I'm really not happy with Samsung
I haven't receive my phone nor get contacted by Samsung. Not even a curtesy call letting me know when will my phone be ready. A phone for repair almost two months now. Or should I drive again to Samsung & be told that my phone is not ready. Why can't the store contact me & advise if my phone is ready or not? Why giving an alternative contact details of no one will bother to contact me. I'm really not happy with Samsung
Still without a phone, Samsung promised that my phone will be ready by Monday the 14th November & that someone will contact me to confirm whether the phone is ready or not but no one called. As promised Samsung that I will contact them if I don't get any feedback from the store, I stood up to my promise & no one assisted. I went to Samsung store yesterday & I was told that my phone is not fixed yet since there are no parts which was not the feedback I got the first time & from Samsung. I was informed that my phone was fixed just need a software update & they had a problem with the computers hence the delay, now the phone is not fixed cause there is no parts. Can someone just be honest with me because I really can't take this lies anymore, if they can't fixed the dam phone they must just give it back will take it back to where I bought it that's all. I'm just tired of going to Samsung & their lies.
Still without a phone, Samsung promised that my phone will be ready by Monday the 14th November & that someone will contact me to confirm whether the phone is ready or not but no one called. As promised Samsung that I will contact them if I don't get any feedback from the store, I stood up to my promise & no one assisted. I went to Samsung store yesterday & I was told that my phone is not fixed yet since there are no parts which was not the feedback I got the first time & from Samsung. I was informed that my phone was fixed just need a software update & they had a problem with the computers hence the delay, now the phone is not fixed cause there is no parts. Can someone just be honest with me because I really can't take this lies anymore, if they can't fixed the dam phone they must just give it back will take it back to where I bought it that's all. I'm just tired of going to Samsung & their lies.