BAD CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!11

I have trusted Samsung for all my life as a trusted and reliable company until they have ******* me unto buying their Samsung note20 with the promotional TV. i have redeemed 1 x Samsung 32" HD TV and it was approved on Order date: 07/11/2020 till today I haven't received this tv no communication from Samsung or what so ever, I have to make an effort of following up with them. I have spent R500 airtime calling them I get informed every time that the matter has been escalated and I will be contacted to confirm the delivery date.

I have spoken to Antonette she said the matter has been escalated no feedback was given, I call and I spoke to Tumelo it was the same story and called again I spoke to Given the manager and still the manager failed to resolve the matter.

i am very unhappy with their customer service and they don't keep their word not even onces