Bad customer service

<p>I am truly disappointed on the service i received at Samsung smart care in Riverside road Durban KZN . Londeka is the consult that was assisting me take my phone at Samsung ,she then took my cellphone and removed my SIM card placed the SIM card in a tiny bag for me to keep and said my phones will be ready in 2hours.3hours later get there and takes another 30minutes to locate my phone and then all of a sudden I'm given a bill for something that had to be done.No one called me or s not me an email ,no one took my details or confirm correct details or alternative number , Lucky who was the technician was so rude and dismissive and rushing for the next customer,responding in words like "I don't know ".in my my mind I thinking Samsung is selling a dream not coming true in this case,your told your screen will be fixed for free provided you bring proof of purchase which I did. At no point in time I was told about extra cost .Samsung does repairs on a daily,however they had failed to preamt me if another cost.i then requested for the manager Deon Govender who was so disrespectful and did not represent the brand at all, he than told me he is happy remove the new camera they had placed an put back my old one ,I was shocked at those words come out of his mouth ,it sounded like I was at the side of the road somewhere in town .I don't think the Samsung smart care team understands the service delivery there are about ,the customer service is at a Zero.over promising and under delivery,they have not made any means to contact me as they have my email address ,store has bee quiet and has made no means to reach out to me , I will not be purchasing a Sumsang in the future as im very disappointed with Samsung service and they operations.please help me </p>