bad customer care from Chantelle

I took my phone for assessments and I was helped by 2 ladies Nono and Karabo. i had an urgent matter that needed answers so I kept sending emails but they were not being rep**** so I decided to call. a lady named Chantelle aswered the phone on both 2 attempts and kept telling me to send emails. i triedeto explain my problem to her she didn't want to listen to my questions asked to speak to people who know my problems but she kept refusing. she is so rude and doesn't know how to communicate with customers