Bad company

Samsung does not treat customers fairly and they take advantage that they’re a big company that sells small items that if a customer has a complaint they can just bully them to accept the unfair outcome. I ordered a TV that came with a free soundbar if you buy it for R11 000 but the original price without the soundbar is R10 000 then they delivered the TV without the soundbar only to be told that l cancelled the order so there’s nothing they can do about delivering the soundbar but when l asked them why the TV was delivered they have no answer. And when l logged a return l was told that they will contact me for collection only to then follow up a week later to be told unfortunately the return was denied because it’s been over 14 days and there’s nothing they can do which is funny because l logged the return way before that and it was acknowledged.