TB
Thinus B

1 reviews | Active since Aug 2016

03 Aug 2016, 16:40

BAD BRAND AND BAD SERVICE!

<p>I Bought 2 Samsung phones Last year (2015) a new samsung note 5 and a new samsung s6 edge for my self. The Note 5 started having issues with the screen lifting up after i had it for 4 months and it didn't stop their the S pen button stop poping out so i cant get the pen out of the phone and the bubble where the screen is lifting up is getting bigger by each week. I did go to my samsung dealer and showed the phone to them and he replyed that they will fix it but he can't help me because the tech guy was not their(in working hours) I then returned another day and they gave the same excuse... The Note 5's home button is now doing the same as the screen its making bubbles underneat the plastic button. The S6 Edge is also giving issues with signal... when a sim is insirted it takes an hour before it gets a signal and it only keeps the signal for 10 mins and then goes into emergency only mode and no mater what you try it wont regain signal. The S6 screen was repaired a while back by samsung store and the new screen they installed has dead pixels on it. I noticed all this when trying to switch to the s6 because it was siting in its box since it was repaired and now i have no phone to use because both has faults on the. Samsung has let me down and because of this I will not buy one again.</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply04 Aug 2016, 09:23
Official

This is to acknowledge receipt of your complaint.

Kindly note the query escalated to our Voice of customer team under reference number: ********** 012.

A senior customer service executive will contact you with further on the matter.

Regards,

Samsung Team

Samsung South Africa
Samsung South Africa's reply05 Aug 2016, 14:14
Official

Dear Valued Customer
We thank you for you for sharing your comments with us.
We believe that one of our Customer Service Executive contacted you and discussed your concerns in detail.

We invite you to contact our Customer Services Executive should you have any further enquiries.