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JW
Jannie W

1 reviews | Active since Oct 2013

14 May 2018, 12:53

Bad behavior or bad research

The S9 which is suppose to be better than all previous phones is more worse. Why ? SAMSUNG unilaterally decided that you cannot assign the Home button to answer your phone. This is a classic example of client-need-ignorance. Big Brother attitude ?

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Replies (3)
Samsung South Africa
Samsung South Africa's reply14 May 2018, 17:37
Official

Hi Jannie

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

JW
Jannie W's update23 May 2018, 13:27
Reviewer Update
Samsung's response only confirm their middle finger attitude. This complaint is not dealt with other than with ignorance for the customer's needs. In effect giving the customer a middle finger. Take or leaf it attitude. Well it is to late to give the S9 back
JW
Jannie W's update26 Jun 2018, 12:44
Reviewer Update
What is SAMSUNG'S reply to the promise that an executive would return my call ? What is SAMSUNG'S response for public consumption to the following: "Samsung's response only confirm their middle finger attitude. This complaint is not dealt with other than with ignorance for the customer's needs. In effect giving the customer a middle finger. Take or leaf it attitude. Well it is to late to give the S9 back