Bad bad service from Samsung Customer service and technician who doesn’t know their job

I bought the fridge last year march at Makro store,which the fridge started to have the problem and we contacted Samsung as the fridge is still under warranty,they did send their technician who came and check the fridge and advise the fridge was not cooling and the problem was fixed says the technician,just after few days the same problem started,we did contacted them again and they did send same technician who came to our house and didn’t even bother to check what was the issue with our fridge ,as I was at my house working he just came and find kids and left my house without 5 minutes,without notifying me he is going and on our telephone conversation I didn’t tell him I am in the house working,I was just finishing what I was doing to attend him but unfortunately he left the house without seen me

the bad service offered by the technician was reported to Samsung customer service and we was advised they are going send another technician as we must give them opportunity to check the fridge for the last time, because we did tell them we don’t want this fridge ,as I am typing this message we r stuck with the fridge that food r getting rotten while r in the fridge, sometimes u get ice on things that not suppose to have ice,the last technician who came to our house advise nothing wrong with the fridge but we are still surprised why all this things is happening,I did tell the guy to take the feedback to Samsung that we are not happy with his outcome as they can’t see the problem whereas we r experiencing bad problem with Samsung fridge

When I do the follow up with the same technician who came as since he came i never get a feedback,he said he submitted my query I must wait,when I ask for the ref number for my query he gave wrong ref number as when I call the customer service i was advised the ref number doesn’t exist ,only to find out the Was no query submitted and after I complained that was when I was contacted by the lady who think she own Samsung and advise me Samsung they have nothing to do with my query as according to their technician everything is fine with our fridge

I demand feedback from Samsung managers who can give us feedback or just take their fridge back

I went to Makro to find out what suppose to happen for us to return the fridge back,I spoke to Cyril Ndlozi who advised Samsung advise him they are going to send technician to our house since from the 22 August till today we are still waiting,and the fridge is still giving us same problem and worse