HF
Henriette F
1 reviews | Active since Jul 2013
15 Jan 2021, 12:47
Bad bad Service from Samsung
I have a N450 Soundbar. Exactly 2 years old. Just doesn't switch on. I e mailed them, they rep**** with an address where I can take it. Got there, 10:00 on a Friday, shop closed. Call the number provided, "number not valid". Phone Samsung, got ANOTHER place's address, went there, no shop by the name provided. Call Samsung AGAIN, 3 times, everytime the call ends when I select my options.
So where to from now, Samsung? Pathetic service.
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Samsung South Africa's replyOfficial
15 Jan 2021, 13:07Good afternoon Henriette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply15 Jan 2021, 13:07
Official
Good afternoon Henriette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS