1 reviews | Active since Jan 2022
Bad bad service
What can I say ! People that hide behind a brand ,excuses that does not stop. Bought top of the range fridge freezer , cracked inside ice dispenser does not work. Reported 12 Des 2021 . Phoned them in January 2022 to hear that the warranty was rejected because date has expired. Proof of payment was sent through 14 December 2021 was purchased 24 December 2019 with two year warranty, go figure. Reopened claim after I did not agree with their decision , then they forgot to process replacement unit. Back to square one , if I don't contact them nothing happens. Very sad , dont think I will purchase any Samsung items in future, will also contact Kloppers owners which I am personal friends with to discuss this issue.. regards
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS