Bad Attitude & unknown damage to my phone

To Whom It May Concern,<br> I am extremely disappointed with Rudolf Stolks attitude as a service manager - he still has not returned my FIVE messages I left for him yesterday nor has he responded to my emails - Samsung is claiming that the lens of my camera is cracked yet it was never cracked and only the external glass of the camera was cracked as well as my front screen - I have now received a quote for the camera lens. Not sure if Samsung is trying to rip me off as a client(thinking id just pay) or what the case is but I never had a cracked camera lens! I wan Rudolfs manager to contact me with a sense of urgency as there seems to be NO customer service or CARE? Refilwe from quotes also has no customer service to offer as I still await her to call back from Tuesday? I have requested on email for them to advise me when parts for my cell phone will arrive, but, to NO SURPRISE - I still have no response from either one of them. The service SUCKS!!! Should this matter not be resolved before close of Business today I will take this matter further and post on every social media site possible. I trust this matter will find your urgent attention. <br> <br> Kind Regards<br> Roxanne