BAD ATTITUDE, NO SERVICE

Appalling service from SAMSUNG SMART CARE CENTRE-CONSTANTIA. A walk in smart care service centre that has very little regard for customers that sit ? 1hr before attended to by personal (Book-In) who work on backlog of admin work instead of seeing customers who I believe comes first. When I complained to Management, the attitude and response by Mr. Rudolf Stolk was disgusting who had no people skills to attend to customers. I complained to Head Office Mr.Thabo apologized profusely for the shabby treatment I received and he promised that Mr. Rudolf Stolk will apologize to me in writing which did not take place to date. Subsequently, Mr.Solomon attended to me and only 1 follow up was done just suffice to say that he is working on it. After several weeks I received an email eventually telling me that a battery was to be replaced. Telephone calls made in September on the follow up was not answered. This is my opinion: a PATHETIC STATE OF AFFAIRS. I have always been a purchaser of SAMSUNG products for my school and home. I have had no problems with my equipment before this. This kind of service makes me wonder whether I should purchase SAMSUNG products in the future!