Bad attitude leaves bad feelings

As has always been a reason i bought a Samsung Galaxy was that if i ever broke the screen i was able to get it repaired for free. Having spoken to a few people who said that they had theirs replaces in an hour to half a day i was hopefull that i wouldnt have to do without my phone that i do business on for more than a day. I took my phone to Powercare in Edenvale as i was told by a samsung brand store where they said i could have it fixed. When the lady at the counter told me it was going to take 3-5 working days to replace my screen i was shocked. When i asked what i was to do without my phone for that amount of time she mearly rolled her eyes clicked her tongue at me and said fine i can take my phone elswhere. Even if this is not your store,but they are contractors to repair your devises,this is nothing short of disgusting customer service. i asked what promted her rudeness as i had not beeen rude to her and she could only say that woodmead and bedford view had closed and it was the only place in JHB to get my phone fixed for free as promised. i still have a broken phone,broken trust and am unsure if i will ever own another samsung device if that is how customers get treated.