Bad attitude and service

I took my S4 for screen repairs. The phone is warranty. They informed me that they dont take statements anymore and need a POP from Vodacom. I then left and returned a couple of days later with a POP. The guy filled out a jobcard and made a copies for me.I got a quote now from Cell clinic on the repairs. I phoned them and they informed me that they haven't receive a proof of purchase. I phoned Brooklyn and told them what Cell clinic told me i spoke to a very rude person named Clint. He then informed me I must send the proof of payment to Cell clinic. I told him that I'm away for the holidays and that I've done everything they requested of me and I feel they must sort it out.He then said he's going to ask them to send my phone back and I can book it in at Vodacom where I informed him that it's not possible as the warranty expires before I return from holidays. I told him that it's unacceptable and I'm going to the media (Hello Peter) with this as he is very arrogant and rude and doesn't want to assist the customer. He then asked me if Im done and hang up on me. This is really unacceptable as I've done everything they required from me.