SB
Sam B
1 reviews | Active since Mar 2015
03 Mar 2015, 11:56
Bad attitude and no response from Samsung Care
I have a Galaxy tab 3 that has been shutting down randomly. I took it in for repairs at Samsung Boksburg. I dealt with two Samsung staff members who were extremely rude and short. Seems like it is a real pain to for them to have customers there. I filled in a form and they took my Tab. they said they would SMS me a ref nr. Its now Tuesday. I have heard nothing to date. Tried calling them since 9am this morning, no answer. Samsung how do I get my property returned to me?
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Samsung South Africa's replyOfficial
04 Mar 2015, 08:00Hello dcadjust,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
Samsung South Africa's reply04 Mar 2015, 08:00
Official
Hello dcadjust,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA