Bad attitude and horrible service

On the 25th of October I went to the Samsung branch in Menlyn where I got terrible service and the guy had a terrible attitude towards me as a client. He could not assist me in any way he did not even take a look at the problem, he sat back in a very lazy manner and told me I must go to the Brooklyn branch. I am a proud supporter of Samsung and because of the terrible service at the Menlyn branch I will be moving to Apple where I as a client will probably have better service.