1 reviews | Active since Oct 2016
Bad attitude
Dear Samsung Mobile Care Since it is so hard for your consultants and your accounts department to explain to me why was I debited R291 instead of R69.99 and am not behind with my payments maybe I'll get my refund and an answer when I report u on this platform. I have been calling your department since the 2nd of November and every time I get told they escalating the matter they call me back it's been 2full weeks and as am writing this review I just got off the phone with one of the consultalns who asked me what do i want her to say or do she'll call me back. Can I get someone to reverse back my money PLEASE
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA