Bad and terrible service from Samsung

Item: Samsung South Africa
Rating: 1
Author: Busisiwe S

Samsung has refused to assist me in exchanging my phone that has been sent to them for repairs more that 3 times and they have failed to fix it. I wrote my complain on the 19-10-2020 till to date it has not been resolve. I was phoned by the very rude lady from Samsung Thandi Sithole she told me that the phone will not be exchange.

Even if I have explained to her that the phone is still with Samsung from the 3-10-2020 I do not have a phone as we speak. She never cared about my explanation as she told me that the phone will not be exchange even if it has been with Samsung for repairs more than 3 times hence the phone is still under warranty.

Samsung does not care about the needs of it customers , my phone is still with Durban service centre till to date. as I am not willing to take the phone that is having the problem they have failed to repair more than 3 times.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

26 Oct 2020, 09:14

Good Morning Busisiwe,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA
NM

Samsung South Africa's reply26 Oct 2020, 09:14

Official

Good Morning Busisiwe,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards

SamsungZA
NM

Samsung South Africa's replyOfficial

26 Oct 2020, 10:44

Hi Busisiwe ! We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further.

Samsung South Africa's reply26 Oct 2020, 10:44

Official

Hi Busisiwe ! We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further.

Samsung South Africa's replyOfficial

26 Oct 2020, 11:44

Your concerns have been duly noted, we have been in contact with you and final response has been given.

Kind Regard,
SamsungZA
NM

Samsung South Africa's reply26 Oct 2020, 11:44

Official

Your concerns have been duly noted, we have been in contact with you and final response has been given.

Kind Regard,
SamsungZA
NM

Busisiwe S's updateReviewer Update

26 Oct 2020, 13:53

A final response that I am not getting assistance , The response I did receive was that my phone will not be exchange is that final response you are talking about in this matter , where as the phone has been with Samsung for more than 3 times ?

Busisiwe S's update26 Oct 2020, 13:53

Reviewer Update