Bad aftersales experience

Just when I thought that the service delivery protest and the state capture saga was bad, Samsung is the worst!! I bought a samsung S7 edge on the 15/07/2016. My handset screen has a crack and I was under the impression that ADH will cover the repair because according to the warrant booklet it is for 24 months form the date of purchase however when I booked it in for repairs I was quoted R5000. When I called Samsung to find out I was told the warranty is on for 12 months instead of the 24 on the warranty booklet, this means Samsung is untruthful to the south African consumers and taking advantage of them, nowhere does it also state that the 24 months warranty is for the software not the hardware. I’m utterly disgusted with the lies, I want my handset to be fixed and the ADH to be for 24 months, ADH is the reason I chose to use your brand and going forward make the terms and conditions to be clear because we not buying the software but the hardware. Get someone to call me with a solution because I’ve been using Samsung handsets since 2004, don’t make me doubt the brand now. All I want if for my S7 to be fixed!!