Bad after service and technician that cannot see clear photos .

I have a washing machine problem . When I sent all my details and photos . Customer service has call me but they say the washing machine isn't more under warranty because the technician has seen the video and photos I have sent and on photo they telling me the washing machine door is damaged. How can they see it's damaged and it's not damaged its the protection sticker on it like I bought it . That technician you must fire he or she cannot even see on a clear photos that isn't damaged. After 6 weeks of struggling no one try to help me . Samsung youcan please come and take the washing machine and give my money back so that I can go and buy a other brand hopefully there service are beter than yours. Really bad service