DK
Diederik Kühn
1 reviews | Active since May 2018
07 May 2021, 11:17
BAD after sales/reapir
If I could give minus starts it would be to much...After sales service and repairs suck....Bought a new tv and soundbar and after 3 weeks e-arc stopped working. This is now 6 weeks later and still not resolved. TV was replaced as the tech thought it was the tv, buit with new tv, the same issue...getting the soundbar replaced or repaired is a fruitless operation as it's 2 weeks later and nothing...Tech doesn't show up for appointments and doesn't answer when contacted
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Replies (2)
Samsung South Africa's replyOfficial
07 May 2021, 11:22 Good morning Diederik,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply07 May 2021, 11:22
Official
Good morning Diederik,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
07 May 2021, 12:54Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply07 May 2021, 12:54
Official
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. Thank you for your patience and understanding. Kind Regards, SamsungZA NM