Bad after sales service Samsung

I bought a Samsung gas stove with 5 burners from Hirsch's in Centurion on 24/10/2021. As promotion it came with a R2000 Woolworths voucher. After many calls and visits to Hirsch's, I eventually got R2000 discount on a Samsung TV. I did not install the stove immediately because I was busy with renovations in my kitchen. When I installed the stove early December, I discovered that one of the burners do not ignite. I contacted Samsung and they undertook to send out a technician. In January I followed up and a consultant came to my house to inspect the stove. He said that there was a problem with the igniter but his job is only to identify the fault and that they would send out a technician. Nobody came out. I posted a complaint on Samsung website on 03/03/22 and got a reference number. Nobody attended to the problem. On 02/06/22 I posted a complaint on the MD's complaint site. I got an email back apologizing, but nothing else. On 08/06/22 I phoned the service line again, got a new reference number and an undertaking that a technician would attend to the problem within 3 working days. I am still waiting!!!!!!! I regret ever buying a Samsung appliance and will not recommend anyone to do so. Their after sales service is poor !!