Bad after sales service from Samsung home appliances

I bought a Samsung tumble dryer from Hirschs last year in September. The machine broke down last month. It took a week for Samsung to collect the machine as their service provider never books in advance and expects people to be home the entire day in anticipation of them visiting. They finally took it and brought it back after a week and the machine is making a huge noise. The part they replaced wasn’t tested with load it seems! It has been over a week now that they haven’t collected it as they come unannounced at my apartment without prior confirmation and I’m in office and cannot be home.

On the 27th of Feb I stayed home till 3pm, after multiple phone calls and long waiting on phones, to be told by the service guy on a phone call that they need to send someone to collect the machine and that they have incorrectly booked him as this is not a new complaint since he was the one who attended to this complaint earlier. So my machine is still not working properly and I have lost a days leave at work for no reason. Haven’t heard from the Samsung team since. This is the worst service experience I’ve had from such a reputable company. Please do not buy Samsung Home appliances aa their after sales service is shocking in South Africa.