aT
albert T
1 reviews | Active since Aug 2013
03 Mar 2021, 13:21
BAD AFTER SALES SERVIC
I bought a 75 " Tv from Makro on 22 /12/2020 . 6 weeks in it has a Line from left to right .I reported it to Makro and the comitted some one o contact me it has bein 2 weeks going on 3 and no luck
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Mar 2021, 13:23Good Day Albert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM,
Samsung South Africa's reply03 Mar 2021, 13:23
Official
Good Day Albert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM,
aT
albert T's updateReviewer Update
03 Mar 2021, 13:48It has been escalated twice now .. I will dump it at Makro front door .. It is 6 weeks old and they refuse to replace it .It is now SAMSUNG responsability . It is not some thing you can carry around but I wil remove it from my studio where it has been installed and dump it there
aT
albert T's update03 Mar 2021, 13:48
Reviewer Update
It has been escalated twice now .. I will dump it at Makro front door .. It is 6 weeks old and they refuse to replace it .It is now SAMSUNG responsability . It is not some thing you can carry around but I wil remove it from my studio where it has been installed and dump it there
aT
albert T's updateReviewer Update
04 Mar 2021, 08:361 . escalation no 1..... ***
2 . escalation no had been cancelled ***
3 . escalation no 3 ....***
IF NOT SORTED TODAY I WILL RETURN IT TO MAKRO IN A MOST ORDALLY FASHION
2 . escalation no had been cancelled ***
3 . escalation no 3 ....***
IF NOT SORTED TODAY I WILL RETURN IT TO MAKRO IN A MOST ORDALLY FASHION
aT
albert T's update04 Mar 2021, 08:36
Reviewer Update
1 . escalation no 1..... ***
2 . escalation no had been cancelled ***
3 . escalation no 3 ....***
IF NOT SORTED TODAY I WILL RETURN IT TO MAKRO IN A MOST ORDALLY FASHION
2 . escalation no had been cancelled ***
3 . escalation no 3 ....***
IF NOT SORTED TODAY I WILL RETURN IT TO MAKRO IN A MOST ORDALLY FASHION