Bad After Sale service

<p>We bought a 13kg Top Loader Washing Machine from Pick and Pay Hyper in Brackenfell (Nov 2015). Recently we noticed that it was not performing correctly. Went to Pick and Pay. They advised that the warranty was a repair warranty and they will log a call at Samsung. They gave a reference number. Called the Samsung call centre as we need the washing machine urgently. They advised that the service consultant would call to first troubleshoot the error. Nobody called and we had to call the call centre again. Eventually the service consultant called. First she said the usual low down stuff like cleaning the filters, washing the machine with hot water and vinegar etc. All of which we did and will not help as it is the drum which is not turning on the wash cycle and also not spinning all the clothes dry. She also logged a call for an consultant to come out and inspect the unit. Arranged that they would come today (Friday) as there will be people at the house the whole day. Friday morning I decided to call the call centre to find out about how late to expect the consultant. I was then told that the call was cancelled due to the company assigned to the call does not work in our area. Nobody informed us that the call was cancelled and if I did not call nothing would have been done about it and would have waited all day for nothing. The lady at the call centre now rebooked the call to another company/consultant. Gave an job number and the telephone number of the company. I called them to find out when they will be coming, but the phone just rings - no answer. No I am totally disgusted with this service. When we bought the machine there was no issues when I had to pay the money. Now I have to wait and wait until Samsung decide when they will come and fix the machine. In the meantime the washing is piling up. I have a good mind of taking the washing to the laundromat and send the bill to Samsung. This is for sure the worst service of any item I ever bought. I will never buy ant Samsung product again.</p> <p> </p>