JK
Jacques K
1 reviews | Active since Mar 2011
08 Mar 2023, 13:56
Baad after sales service
I find it extremely bad after sales service where our support request gets updated and closed without contacting the customer. Our microwave that is still under warrantee needs to be sent to a service center for repair? What do i use in the interem?
This is the last samsung product i will buy.
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Samsung South Africa's replyOfficial
08 Mar 2023, 13:57Good day Jacques
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Mar 2023, 13:57
Official
Good day Jacques
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM