LN
Linda N

1 reviews | Active since Jul 2011

01 Aug 2018, 09:12

B E W A R E OF SAMSUNG NEW MODEL OF TV - TERRIBLE TV AND PROBLEMS GALORE !!!

I am horrified at what I am going through with my brand new Samsung TV model NU7100. Firstly the remote control is a piece of ******* plastic like a child's toy and it rattles. Am I supposed to wedge a tissue or something into the remote to stop this terrible plastic junk rattle sound. You can actually play the castanets on this remote control. ALSO THE SOUND IS SHOCKING. I cannot use a soundbar as the sound settings keep jumping back again and every single time we switch the tv on we then have to go into sound settings. If we try just use tv speaker sound even at 100 the sound is barely loud enough. Everybody out there beware of this new model of the NU7100.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Aug 2018, 13:58
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team

JL