Awful Service

<p>Hi Samsung,</p> <p> </p> <p>I am generally a very patient person, however it has been 3 weeks and i have heard absolutely nothing from your Head Office in Bryanston.</p> <p> </p> <p>Anyways, I upgraded my cellphone contract with MTN on Friday the 30th of December 2016 from an S6 Edge to an S7 Edge as i really enjoy my samsung mobile phones, Had the phone until Monday 02 January 2017 which unfortunately resulted in the phone falling out of my pocket whilst playing with my nephew, this resulted and a horrible crack on the front and back glass panels and now shards of glass splinter into my fingers, I went into Samsung Bryanston on Wednesday 04 January 2017 to request the "Free Repair" that i get with my phone, They advised me that they were locked out of their offices and would write down my details and i can leave the phone with them, unfortunately due to the nature of my job, I need my phone on me constantly, I requested they order the glass, take down my details and call me when the parts arrive and they advised that this would be alright as the phone would take roughly 2 Hours to repair and that the parts would arrive on Friday 06 January 2017, I never received a call, I called the branch on Friday mid day requesting information, the gentleman stated he would call me back, i received a call the following Wednesday asking me for more of my information so that they can prep paperwork, i advised them that i was in Bloemfontein until the weekend and they can call me the following Monday, I Received no such call, it has now been 21 Days (3 Weeks) since i went into your Head Office Store to request a repair and i have heard absolutely nothing, i still have a broken phone, and this is giving me a horrible taste towards Samsung as a whole, I love your product and always defend it against Apple when a debate arises, however this experience has left me with a poor taste for Samsung. Please can you actually do something about it and get my phone fixed ASAP!</p> <p> </p> <p>Regards</p> <p>Nicolas</p>