Awful Samsung online store

Ordered and paid via the Samsung online store on Friday 24th January. Email confirmation indicated that delivery will occur 28th January. I have been querying the order since 29th January, promised feedback which never occurs. Spoke to a different agent each time and on 31 January, I was advised that my query had been escalated. Monday 03 February, still no feedback. Call again and I'm told a waybill has been assigned to my order, so I will get my order but there could be a stock issue which the consultant will check and advise. Tried the online chat method, and again told matter will be escalated and feedback provided. Tuesday, no feedback so again I make contact and am told there's a waybill number but no feedback from logistics. Wednesday, and it is the same run around. Issue escalated, waybill number exists, order still on, Preparing to ship phase, but still no feedback from logistics and no one is able to provide an eta.