cC
charlessimonse C
1 reviews | Active since Apr 2016
08 Aug 2023, 11:15
awful customer service samsung
I received awful service from Samsung as they rejected my promotional earbuds claim after I received my second Samsung s 23 ultra smartphone. I sent two emails and made many calls. they were not willing to solve this matter.i will never purchase any Samsung product. I will rather purchase Apple
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Replies (2)
Samsung South Africa's replyOfficial
08 Aug 2023, 11:16Good day Charles,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply08 Aug 2023, 11:16
Official
Good day Charles,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
08 Aug 2023, 15:22The issue has been escalated to the relevant team, we will inform you once the matter has been resolved.^NM
Samsung South Africa's reply08 Aug 2023, 15:22
Official
The issue has been escalated to the relevant team, we will inform you once the matter has been resolved.^NM