Awful Customer Service From Samsung's Online Store

I ordered a Samsung TV from their online store about 4 weeks ago. The purchase is still in processing. After waiting a few days got an email saying I needed to create an online Samsung account for the store, change my email, and change it back again, etc. The purchase was even pushed to a manager after 2 weeks and even the manager told me the exact same things I did as he/she said and send screenshots of the process as requested but still, no progress was made. I tried to cancel the purchase now 3 times and even after talking to them on the phone there was still no 'easy process'.