Awful and slow after sales service for machine repairs.

Slow after sales service and pointless warranties.

I purchased my washing machine a year ago. On Sunday, just one day short of its 1 year anniversary, the machine stopped draining, rendering it useless. I immediately contacted Hirch's who logged a call on Monday morning. Samsung should have contacted me in 24-48 hours. After pestering the sales agent, I finally heard back from Samsung on Wednesday afternoon. I was not at home and they agreed to call me at 14h30. I rushed home only to receive no call at the scheduled time. I tried to call Samsung at 16h00 and a note was made on the ticket - but still no call back. Finally on Thursday morning I recieved a call, so that they could confirm my drum looks right and the filter is clean. These are things that could have been confirmed on Monday already! Finally, they have sent the service request to a center in Pretoria. However - they inform me I should be prepared to wait 5 working days! This is just so an engineer will come and look at my machine, not necessarily repair it immediately. So that means I will be spending a fortune on private laundery services - what on earth is the point of the warranty? I could have paid someone privately to solve the problem and have a working machine by now. Not only that, the ticket that was opened is incorrect. I clearly stated that the machine is not draining. I hope that the engineer that eventually arrives will be equipped to handle the correct issue.

Samsung - how long do you really think it reasonable to expect your customers to wait for repair services to a washing machine?