Awaiting Samsung S8 Dream Kit

<p>Awaiting Samsung S8 Dream Kit. <br />REF: ********** 01282</p> <p>I Bought a Samsung S8 on 23 may 2017.</p> <p>I immediately activated the dream kit via the Samsung rewards app.</p> <p>It was stipulated that delivery would take place within 1-4 weeks,</p> <p>After 4 weeks I queried with Samusung, and Renier, from Samsung rewards, responded that the delivery will take place within 1-4 weeks, I indicated that it has already been past 4 weeks. I received no further response to that email from Renier.</p> <p>I have been following up almost every week since the 4 week window, with help@s-rewards with no resolution.( Leigh-Anne from Samsung rewards, had “promised” that this has been sorted.)</p> <p>After relaying my dissatisfaction of their so called customer service or lack thereof in this case, I was sent an email to say my package is at the couriers for dispatch.</p> <p>It’s now been two weeks, since Leigh-Anne and Renier at Samsung “promised me that the Kit was out for delivery to me by the couriers and no delivery has been made.</p> <p>I requested they give me the courier company and tracking number.</p> <p>Leigh-Anne,said they don’t have a tracking number – this will be sent by the Courier Company.( however when I call the courier company they said that they would need this number to track it and Samsung should provide me this)</p> <p>I called the courier company today 10/07/2017 and they have no package under my name from Samsung.</p> <p><br />I have been patient as this has now been 7 weeks since I ordered the kit and have not heard or received anything as yet. Very disorganized and dishonest support service centre.I didn’t expect this level of service from Samsung. </p> <p> </p>