ZE
Zahid E
1 reviews | Active since Sept 2018
06 May 2019, 08:26
Awaiting Samsung Galaxy buds!!
I claimed my Galaxy buds on the 25th of April and haven't received them yet nor have I received any feedback from Samsung consultants. Furthermore I called the call center this evening and the consultant said she will call be back soon . She failed to mention how soon! Still awaiting her feedback since 6pm last night !!
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
06 May 2019, 08:55Good day Zahid
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply06 May 2019, 08:55
Official
Good day Zahid
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
ZE
Zahid E's updateReviewer Update
06 May 2019, 12:13They fail to mention which year their consultants will contact me to resolve this issue!!
ZE
Zahid E's update06 May 2019, 12:13
Reviewer Update
They fail to mention which year their consultants will contact me to resolve this issue!!
Samsung South Africa's replyOfficial
13 May 2019, 15:53Good day Zahid
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply13 May 2019, 15:53
Official
Good day Zahid
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ