Awaiting on feedback

Dear Samsung South Africa Team,

I hope this message finds you well.

I am writing to follow up on my Samsung Galaxy Z Flip 5, which has been at the repair center in Pretoria since the beginning of October. By this coming Saturday, it will be two full weeks without any update on the progress of the repair.

After my phone was repaired under warranty, I received it back from the Vodacom Repair Center. A few days later, I noticed that the framework around the main screen was coming loose. I reported this to Vodacom, who advised me to send it back for further repairs. However, I was then issued a quotation of R10,153,07 even though the problem clearly resulted from the previous repair work.

I contacted Chantel, the manager at vodacom canal walk cape town , about two weeks ago, and I also spoke to Paul, the workshop manager. Paul informed me that he is still waiting for feedback from Samsung and will let me know once he receives it — but he was unable to say when that would be.

This ongoing delay is causing me great inconvenience, as I have been without my phone for almost two weeks now with no clear update. I would kindly appreciate feedback on the status of my repair and when I can expect a resolution.

I respectfully request that Samsung either:

1. Replace my device with a new unit of the same value, or

2. Provide a clear update and final decision regarding the repair.

Thank you for your time and attention. I look forward to your response.

Kind regards, Mogamat Davids *** Device Model: Samsung Galaxy Z Flip 5 Job number ***0