Awaiting My New Cellphone..... 6months and counting

<p>Should I tell you of the 6months I waited for my cellphone to be replaced by samsung (as it was collected by the courier company and their truck got hijacked with my 1 month old Samsung S6 Edge) or the fact that every time I am contacted I am made to feel as if I am at fault or the fact that I received a replacement unit that was blacklisted??<br /> It is with utter disappointment and regret I have taken a samsung as the after sales service is non existent. As a business man the inconvenience caused during this frustrating time can not begin to make up for receiving my handset. How is it possible that such a large company could not replace the handset instead of making a loyal customer wait.<br /> When customer service is top priority in all cellphone industries samsung displayed a lack there of. Whether the sale of their handsets are more important than providing their loyal customers with service is beyond me. Other manufacturers would have replaced the handset with a brand new handset or the monatary value of it yet , bound by red tape and an inability to keep the customer updated , provide reasons for the delay or provide a suitable compensation was lacking. I intend to lodge a complaint with samsung international as I am not satisfied with waiting 6months and only to receive an email stating my handset is ready (a rebuild unit). No apology shows the total disregard for their customers .</p> <p> </p> <p>I have argued for months with Samsung and Fairtrade, stating i either want a device to the value of the Samsung s6 edge 6 months ago. Which will be a Samsung s7 or upwards. if not i want the monetary value of my Samusung s6 Edge, which was only a month old when it got hijacked whilst in Samsungs possesion.</p> <p> </p> <p>I demand results.</p> <p>Kashiefa Beaton on behalf of Moeneeb Beaton</p> <p> </p> <p> </p>