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Ntshadi S

1 reviews | Active since Apr 2011

13 Mar 2018, 10:19

Awaiting Feedback

I took my S8 for repairs on my front camera at Samsung The Grove on 24th Feb 2018 .The technician advised that I take my phone home and that a new camera will be ordered which will be fitted while I wait once it had arrived. I called on Thursday 8th Mar to follow up on how far is the process.The gentleman who answered the phone told me they are expecting the camera over the weekend and someone will call me to bring the phone in. There was no call over the weekend , I then decided to call them again yesterday Monday 12th Mar and Andrew told me their system was down. He took my Service order number and contact number and promised to call me back. I still have not received any feedback yet. Today is 14 working days since the order had been placed. May I please have some form of feedback please.

0
Replies (3)
NS
Ntshadi S's update14 Mar 2018, 12:10
Reviewer Update
I'm still waiting for someone to contact me.
NS
Ntshadi S's update16 Mar 2018, 14:33
Reviewer Update
It seems like Samsung The Grove do not value their customers. I was connected via a conference call with Douglas at the Grove ,on Wednesday 14th and he promised to call me the following day i.e. Thursday 15th with feedback and it's now Friday 16th 14h25 and still no call on the progress of quiry. I've had my S8 for 4 months and already I'm getting problems with it. I didn't expect to be experiencing problems with one of Samsung's latest phone.There is nothing more annoying than to be told you will be contacted by a service provider and you don't receive that call. So basically Douglas **** when he said he would call the following day. I'm annoyed and disappointed.
NS
Ntshadi S's update16 Mar 2018, 14:33
Reviewer Update
It seems like Samsung The Grove do not value their customers. I was connected via a conference call with Douglas at the Grove ,on Wednesday 14th and he promised to call me the following day i.e. Thursday 15th with feedback and it's now Friday 16th 14h25 and still no call on the progress of quiry. I've had my S8 for 4 months and already I'm getting problems with it. I didn't expect to be experiencing problems with one of Samsung's latest phone.There is nothing more annoying than to be told you will be contacted by a service provider and you don't receive that call. So basically Douglas **** when he said he would call the following day. I'm annoyed and disappointed.