JT
JOHN T
1 reviews | Active since Jun 2009
09 Sept 2023, 13:56
Avoid the online store -pathetic service and no accountability
I purchased an item on their online store. Delivery was confirmed. I wait for Friday 8th September 2023. They did not turn up or phone to reschedule. Their Call centre is *******, they either drop the call or put you on hold and then drop the call. I tried to lodge a complaint, again the call was dropped when I said complain. Rather buy at a retailer
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Replies (1)
Samsung South Africa's replyOfficial
11 Sept 2023, 07:49Good day John
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply11 Sept 2023, 07:49
Official
Good day John
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM