1 reviews | Active since Jun 2020
Avoid Samsung TVs. Not Strong as it used to.
Avoid Samsung TVs! My Samsung QA55Q80BA 4K SMART TV (Serial number QA55Q80BAKXXA) experience has been a nightmare. Purchased in May 2023, issues started within months:
1. Intermittent display lines (repaired under warranty) 2. Dark spots from backlight driver failure (repaired again) 3. New issues: fingerprint marks and dirt on the display
The TV has been in and out of Samsung's repair center multiple times. Currently, it's been over 2 weeks without my TV. The technician, Shamiel, informed me that the TV can't be repaired due to part availability and potential further issues.
A representative contacted me last week promised a replacement TV voucher but pending authorization, but I'm skeptical given the lack of follow-through. It's been over 2 weeks without a TV, disrupting my family's entertainment life. Frustratingly, Samsung's communication is poor. I'm disappointed and questioning their quality. How much longer must I wait?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM