Avoid Samsung Phones and after sales service!!!

I bought a Samsung Z Fold 7 in September vis MTN contract. I have had the phone for just over 5 months. I have put a protective case on the the device as well as a screen protector, as this is a business contract.

2 weeks ago I opened the phone 9which was perfect until that moment) except for a small scratch on the side of the device from my wedding ring. Th screen started flashing and then went dead. I restarted the phone and there was a green line. I turned the phone off and later the day I turned it on and noticed that the screen was completely dark and that small cracks had appeared in the fold. within hours the cracks got larger and the screen started bubbling and lifting.

I contacted MTN, my service provider which assured my that my phone was still under warranty. I was instructed to take it to SSS Cellular in Boksburg as they are the repair agents for Samsung.

I took the phone in for assessment and repair. I was contacted 3 days later and given a quote of R19000.00 for repair as the phone screen was cracked. I was also told that the frame was bent. It was communicated to me that I must have dropped the phone or sat on the phone whilst in my pocket.

I have never dropped the phone nor do I put phones in my pocket. It has never happened.

I contacted Samsung South Africa ... The manager from the MTN store contacted Samsung... The only reply we get is it is being investigated...

I paid the R19000.00 as I need the phone urgently for work. Was told yesterday that I could collect the phone at 08:00 from SSS Cellular Boksburg. I arrived to be told that the phone didnt pass quality control and that the front screen now has dead pixels.

SSS Cellular will submit a report to Samsung. That Fold was taken care of and all these things are going wrong with it!!! I think either the range of phones has pathetically weak build quality, or there was a batch of defective phones.

I want R19.000 refunded to me for the repair, and I want Samsung to issue me with a new phone. I will immediately sell the Samsung phone and will by an iPhone or an Honor phone, which has obviously already surpassed Samsung on quality and popularity.

I have used Samsung phones for over 20 years, and this is the eventuality of Brand loyalty. No more!

Everyone should avoid Samsung devices. Their after sale service is **********. I will be replacing everyones phone in my company from a Samsung device to and iPhone or an Honor device